We trying our best to expand our services to rest of the parts of the city, please be patience and allow us to be prepared for that.

Please call customer support explaining the need for replacement.

Refunds are issued on case to case basis, and have to reach to customer support explaining your case

You can definitely request to delete your account by following the steps in this link

You can place your order through our mobile app or website. Simply select your desired vegetables, choose the required quantity, and proceed to checkout.

Orders placed before 4:00 PM are eligible for next day delivery. Orders after that will be delivered the day after.

Once your order is received: 1. It is sent to our central processing unit. 2. Vegetables are washed, chopped, weighed, and hygienically packed. 3. The package is transported to your nearest franchise. 4. A delivery executive delivers it to your doorstep.

We currently deliver to selected places in Hyderabad through our franchise network.

Yes, during checkout, you can choose your preferred delivery slot based on availability.

Absolutely! All vegetables are sourced daily from trusted farms and local suppliers. We ensure they're processed and delivered within hours to maintain peak freshness.

Yes, all vegetables go through a thorough cleaning and sanitization process before chopping.

We use food-grade, eco-friendly, tamper-evident packaging to ensure freshness and safety during transit.

Yes, we offer standard cut options (e.g., diced, julienne, slices). You can select your preference while placing the order.

Please contact our customer support through the Help section in the app or website, or email us at support@motherbox.in.

No, you cannot modify the order, instead you can cancel and place a new order.

We accept credit/debit cards, UPI, digital wallets, and cash on delivery (COD) in select locations.

Yes, a digital invoice is emailed to you and also available under My Orders > Invoice.

If you receive a damaged or incorrect item, please raise a complaint within 24 hours via the app. We will offer a replacement.

Our franchise units act as regional hubs, receiving bulk shipments from the processing centre and also maintains stock for the walk-in purchases and managing the final mile delivery to you.

Yes, we offer flexible subscription plans. You can set up recurring orders via the “Subscriptions” tab in the app.

Yes, there is a minimum delivery charges are ₹30/-.

You can reach us via: • In-app chat • Email: support@motherbox.in • Phone: +91 40 31589620, +91 81438 77741